This bug dates back to December 2019, almost 2 years back. However, the issue is yet to be resolved from Instagram’s side.
If you are desperately trying to log in to your Instagram but keep getting interrupted by the error “Thanks for Providing Your Info. We’ll review your info, and if we can confirm it, you’ll be able to access your account within approximately 24 hours”, then you are at the right place.
This bug dates back to December 2019, almost 2 years back. However, the issue is yet to be resolved from Instagram’s side. Below is a comprehensive guide to solving the problem. Just keep reading, and we’ll fix it in no time.
This error generally occurs to people who use third-party tools or automation. There are some third-party tools that are not officially recognized by Instagram, so they are banned by the platform. Automation is also a banned feature that causes the account to automatically follow or like certain posts. These tools are used by companies and businesses to increase reach by automating fake accounts.
If you are suspected of using any of these unfair means, you can get this error. Sometimes Instagram’s algorithm wrongly accuses fair accounts of using these banned features. This can be due to liking pictures, commenting, and following people at a much faster pace than usual.
There is only one legit way to get rid of the error. You may find some scammers online promising to get your account for you. However, as mentioned in the Instagram guidelines, do not share your username and password with anyone. Just follow these steps:
Now you may want to fill out as many forms as possible to attract attention to your case. However, this can result in an IP address ban which will make it impossible to use Instagram from that device. Instead, try to mention that your account loss is causing some business issues. Instagram’s support always prefers business accounts, as they are potential buyers for their advertisement plans.
Click on send as soon as you feel comfortable with your explanation.
As soon as you hit send, you will receive an automated mail from Instagram support looking for verification. If you somehow can’t find the mail, try checking your spam folder. Sometimes these emails get detected as spam by algorithms.
There will be a certain code mentioned in that mail. Write that code on a clean sheet of paper with your full name and Instagram username. Make sure the written code is clearly visible from afar. You will then need to click a picture of yourself holding the sheet with code written on it. There are some guidelines provided by Instagram that you’ll need to abide by:
Once you have taken the photo, check its media type and make sure it’s JPEG. Open your email and reply to Instagram’s mail by adding the photo as an attachment.
This may be the most difficult part of the process. Instagram doesn’t tell you how much time it will take to review your form. It should take about 24 hours to 3 days, according to most users. However, this is not standard as some users have reported; reviews may take up to a week or even months to process.
The form is reviewed by an Instagram support officer, so the process isn’t automated and can take some time. Wait for 3 days and then try to send a follow-up mail. You can even try filling up the form again.